Refund and Return Policy for Kalahasti Bags

At Kalahasti Bags, we strive to ensure your complete satisfaction with our products. We understand that there may be instances where you need to return an item. Please read our Refund and Return Policy carefully for important details:

1. Return Timeframe:

   - You have a 24-hour window from the date of delivery to initiate a return or request a refund for eligible items. 

2. Eligible Items for Return:

   - To be eligible for a return or refund, the item(s) must meet the following criteria:

     - The item is in its original condition, with all tags and packaging intact.

     - The item is unused, unworn, and free from any damage.

     - The item is not a personalized or custom-made product, as these are non-returnable.

3. Return Process:

   - To initiate a return, please contact our customer support team at [kalahastibags@gmail.com] within the 24-hour return window.

   - Our team will guide you through the return process, provide you with a Return Authorization Number (RAN), and give you instructions on how to return the item.

4. Return Shipping:

   - The cost of return shipping is the responsibility of the customer unless the return is due to a product defect or an error on our part.

   - We recommend using a reputable shipping service with a tracking option to ensure the safe return of the item.

5. Inspection and Approval:

   - Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

   - If the item is approved for return, we will process your refund or exchange as per your preference.

6. Refund Options:

   - Refunds will be issued in the original payment method used for the purchase.

   - Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider's policies.

7. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately with clear photographs of the issue. We will provide guidance on the return process for such items and offer a replacement or refund.

8. Non-Returnable Items:

   - Personalized or custom-made items are non-returnable unless they are damaged or defective.

9. Contact Information:

   - If you have any questions or need assistance with a return or refund, please contact our customer support team at kalahastibags@gmail.com.

At Kalahasti Bags, we value your satisfaction and want to make the return process as straightforward as possible. We appreciate your business and are here to assist you with any concerns or inquiries related to returns and refunds.